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Refund and Returns Policy for Fashion Online Store

At [Store Name], we strive to provide our customers with the best possible shopping experience. If for any reason you are not completely satisfied with your purchase, we offer the following refund and returns policy:

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Returns Eligibility:
To be eligible for a return, the item(s) must be unused, in the same condition that you received it, and in its original packaging. Returns must be initiated within [number] days of receiving your order.

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Returns Process:
To initiate a return, please contact our customer service team at [contact email/phone number] to request a return authorization. Once your return has been authorized, please follow the instructions provided for shipping the item(s) back to us.

 

Refunds:
Once we have received and inspected your returned item(s), we will notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within [number] days, and a credit will automatically be applied to your original method of payment.

 

Shipping Costs:
Customers are responsible for paying shipping costs for returning items. Shipping costs are non-refundable, unless we determine that the item(s) were defective or damaged when you received them.

 

Exchanges:
We do not currently offer exchanges. If you wish to exchange an item for a different size, colour or style, you must return the item(s) for a refund and place a new order.

Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer service team immediately. We may require photos or other documentation to verify the defect or damage. If we determine that the item(s) were defective or damaged when you received them, we will provide a full refund or replacement, including shipping costs.

 

Cancellations:
If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has not yet been shipped, we will cancel the order and provide a full refund. If your order has already been shipped, you must follow the returns process to initiate a return.

 

Legal Rights:
This refund and returns policy does not affect your statutory rights under UK and EU consumer protection laws.

If you have any questions or concerns about our refund and returns policy, please do not hesitate to contact us. We are always here to help.